Privacy policy

This site and web pages are operated by “Twenty One” (referred to as “Twenty One”, "we", "us" and “our").


Our Privacy Policy sets out how we collect, use and protect the personal data that you provide to us and is compliant to all UK national requirements.  


​Our Commitment


​Your data protection is extremely important to us. We respect your right to privacy when using our website, visiting our venue and booking with us. We understand that you care about your personal data, and we want you to feel safe and secure knowing how we handle your personal information that you entrust to us. You may withdraw consent for marketing at any time. 


​Your Consent:


​By using this site, you consent to the collection and use of your personal information as set out in our Privacy Policy. By using our websites and our social media channels, posting comments about us in any forum, providing any personal information to us, making enquires with us, visiting our venues, or booking with us, you confirm that you agree to and consent to the terms of this Privacy Policy and our collection and use of your personal information, to the extent that your consent is required by any applicable law.


If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of our current practices in respect of the information we collect, how we use it, and under what circumstances we disclose it.


​How We Collect Personal Data


​This section sets out the ways in which we may collect or generate personal data concerning you, as well as other information which may not identify you personally.




By visiting and using our websites, you or your computer or device may provide personal information and other information. This includes: information that is automatically provided by your browser to our website including; pages viewed, geolocation, technology insights and information you input into forms and fields on our website.


Information you provide

Your personal data will include information you provide from correspondence with you, for example: 


    •    Verbally over the phone or in person


    •    Details input into our website


    •    Posting or commenting on our social media channels


    •    Posting on forums that reference us 


    •    Filling in customer cards at Twenty One


    •    By contacting us via e-mail


    •    Subscription to our email communications 


    •    Purchase of a gift certificate 


    •    Enquiry or booking in person, by phone, through our websites


    •    Send us your comments or suggestions


Information from third parties


​We may obtain personal data from third parties, including from: 


    •    People or agents making enquiries or bookings on your behalf


    •    People referencing you in posts on our social media channels.


    •    Our online booking systems Policy here


    •    Use of Cookies


​Cookies collect information that includes


​    •    The server your computer or device is logged onto


    •    Your browser type and how you gained entry to our website, the time and date, pages accessed and time spent on the website.


This information is anonymous and cannot be used to identify you individually. You can disable cookies or set your browser to alert you when cookies are being sent.  


What Personal Data we collect and why we collect it:


​This section summarises the personal data that we process for example, your name, address, phone number, e-mail address, social networking contact details and any other information provided to us by or in relation to you which concern you as an individual.

    •    Electronic communications (emails) – Users can also subscribe to the communications at the time of registering with our website and by filling in our data capture cards within Twenty One.  An Unsubscribe link is included in every email communication that points users to the subscription management page. 


    •    Information collected or generated out of our events - Feedback, reviews and content submitted by you in relation to services we provide. 


    •    Competition information - Information collected or generated out of any competitions or promotions we run. Our competitions and promotions are usually subject to their own terms and conditions, which may also address additional privacy matters.


    •    Social media - Information (including your social media details, comments and photos) you post on our social media channels or any forum which relates to us.


    •    Website - We may collect information about your visits to, browsing of, and use of our websites, unless your web browser blocks this. 


    •    Bookings and other contracts- To enable you to make bookings, and to fulfill, provide, perform, administer, manage, and enforce all bookings, orders, and other contracts which relate to you, and to process any transactions authorised or made with us which relate to you.


    •    Payments - To collect and make payments due and administer our accounts.


    •    Communication with customers- To communicate with you concerning any enquiries, bookings, hospitality services provided, problems and complaints, and to respond to any submissions, enquiries or requests from you.


To whom will we disclose your personal information?


We may disclose your personal information for the purposes described in this Privacy Policy. 


Before we disclose any personal information to a third party, we take reasonable steps to ensure that the third party will protect your personal information in accordance with The General Data Protection Regulation (GDPR) (EU) and in a manner consistent with this Privacy Policy.  Third parties are required to restrict their use of this information to the purpose for which the information was provided.


How Long Do We Keep Your Personal Information For?


We keep your personal information for so long as reasonably necessary for the purposes for which we use it, and if longer, for any duration required by law.


What rights you have over your data? 


You have the right stop marketing at any time. To opt-out of receiving direct marketing from us, please follow the instructions detailed at the bottom of all our email marketing communications or email us at


In any e-mail you send, we would ask you to insert “unsubscribe” as the subject heading.


There are some circumstances specified by law where we may refuse your request for access to and/or the correction of your personal information. However, if one of these circumstances applies, we will provide you with a written explanation of the reasons for refusal, unless it would be unreasonable to provide that notice.


Once we receive your request for access or correction, we will endeavour to respond to your request within a reasonable period after the request is made. We may also charge reasonable costs for responding to your request.


If you have any concerns about your privacy or the way we have handled your personal information, please contact us using the Contact Information below and inform us of the nature of your concern.


We will then investigate your concern and endeavour to provide you with our response within a reasonable time.


Contact Information


​If you have any questions about your personal information, please contact us either by e-mail to


or by post to:


Twenty One

21 Albert Street,


KW15 1HP.


Changes To This Privacy Policy


We may make updates to our Privacy Policy at any time, including publishing a newer version on our website.


Applicable Law And Disputes


This Policy is subject to EU law. You may obtain further information regarding privacy by visiting the Information Commissioner’s Office website at 




Twenty One, 21 Albert Street, Kirkwall, KW15 1HP.

©2019-2020 by Twenty One.


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